When Quality Control (QC) fails or your purchased items arrive damaged, LoongBuy's dispute system is your primary tool for protection. This step-by-step guide explains how to effectively submit a dispute ticket, upload necessary evidence, and monitor your case to seek a refund or compensation.
Step 1: Access the Dispute System
Log into your LoongBuy account. Navigate to "My Orders""File a Dispute""Apply for Refund"
Step 2: Initiate & Detail Your Dispute Ticket
Select the dispute type (e.g., Quality Problem, Item Damaged, Incorrect Item). Provide a clear, factual description of the issue in the text box. Mention key details:
- Order number and item SKU.
- Specific flaws identified during QC or upon receipt.
- How the item differs from the seller's description or promised quality.
Step 3: Upload Compelling Evidence
Evidence is critical for a successful resolution. Upload clear photos or videos showing:
- QC Photos/Videos:
- Packaging & Damage:
- Comparisons:
- Packaging & Damage:
Ensure files are in supported formats (JPG, PNG, MP4) and clearly showcase the problem.
Step 4: Submit & Monitor Your Case
After reviewing your information, submit the ticket. You will receive a Case ID"My Disputes"
Step 5: Resolution & Outcome
LoongBuy will mediate between you and the seller. Possible outcomes include:
- Partial or Full Refund:
- Replacement:
- Store Credit/Compensation:
- Replacement:
Once a resolution is proposed, you must accept or reject it within the stipulated timeframe.
Pro Tips for a Successful Dispute
- Act Quickly:
- Be Detailed and Polite:
- Use HQ Evidence:
- Understand the Policy:
- Be Detailed and Polite: